frequently asked questions

We know that tackling a project of this nature can be intimidating. Here are some frequently asked questions to help with the basics of what to expect with any design project. Please initial to signal that you have read and understand. Your designer is happy to answer any additional questions you may have. 


How are items delivered?

Our goal is to perform one large installation of all your items once they are received by an outside local receiving & delivery warehouse, inspected for damage and assembled if necessary. This includes all furniture and accessories purchased. Items purchased by C2Design are shipped to a licensed, bonded, insured and climate-controlled warehouse awaiting installation. It is most manufacturers policy to not deliver items to client’s homes directly or in multiple trips if possible as many manufacturers will not allow direct delivery on wholesale transactions. Clients are responsible for all shipping, storage, & delivery fees. On occasion, more than one install might be necessary.

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What about budget?

We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of a big box retailer- or a mix of the two. Having a budget is very important for the project running smoothly and for your expectations to be met.

Once you have determined your project budget, we’ll work with you to determine how your money should be allocated as far as interior finishes, fixtures, furnishings, labor, etc., as well as offer suggestions on how to maximize your budget while producing an excellent result.

Not disclosing your project budget from the beginning can lead to increase in delays in job completion, as well as create frustration as your designer may spend hours designing something beautiful, shopping for a unique piece of furniture, or bringing in qualified sub-contractors to bid work, only to be informed that it’s not within your budget and that re-selections need to be made which results in higher professional design fees. Solidify a budget you’re comfortable with before your initial consultation and you’ll feel in control of the process, save time and money and assist us in working more effectively.

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How long do projects normally last?

This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, backorders, factory errors, and other deficiencies, that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.

As a project progresses, the timeline might adapt based on many factors including backorders, change orders, and other un anticipated challenges that come along with construction, furniture manufacturing & ordering and delivery. Custom furniture takes anywhere from 6-14 weeks from order date to delivery at a local receiving warehouse and passes through hundreds of hands before it arrives at your house.

We will work diligently with the trades to progress project timelines in an efficient manner. That said, we always like to emphasize, “Great design takes time and shouldn’t be done on a dime.” Your designer will devote countless hours of planning and research, thought, and curation to achieve the final outcome.

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How do I place an order?

Once you receive a Proposal from your designer you can either accept or decline each item. For acceptance, a signed copy of the proposal or approval online, along with full payment is required to place an order. No item will be ordered by designer until it receives approved proposal and full payment.

What additional costs can I expect?

We do our best to give you a full cost outlook of each item ahead of time, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. As experts, we navigate the non-linear process of design/remodel more efficiently than a non-professional. We never promise projects will be mistake-free but we do promise to navigate curves with you and always work toward a solution.

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What is the difference between an in-store designer and a professional interior designer?

Many times retail in-store decorators are primarily sales people. They’ve had only a limited or no education in interior design and space planning. Typically, in-store decorators are not as well versed in scale, proportion, space planning, color theory and health and safety issues. Also, they’ll only offer you product selections from featured lines. Professional interior designers have access to hundreds of trade-only vendors and manufacturer’s world wide for a truly one of a kind outcome.

We can handle selecting, ordering and delivery of finish materials, furnishings and fixtures, as well as coordinate and oversee the labor. We bring selections to our studio to avoid you making lengthy trips to various design showrooms- making the process as efficient and convenient as possible.

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How do I prepare for my initial consultation with an interior designer?

In an effort to help us create a beautiful and functional space for you, we suggest developing a visual reference file of images or items that capture the feeling, colors, textures, and functionality of what you’re trying to achieve. Many clients like to send us a Pinterest of Houzz board. You can draw design inspiration from many sources such as fashion, art, sports, travel, books, music, stationary, etc. The images you show us don’t have to be pictures of interior spaces. Show us whatever tickles your fancy and inspires.

The more meaningful images you can show us the easier it will be for us to understand your preferences and design your unique environment. Have fun compiling your reference file, knowing that it will be a valuable tool.

The second item that you must be prepared to discuss is your project budget. Rather than approach your project from a standpoint of how much you think it will cost, we have found it more effective to give thoughtful consideration to what you’re comfortable investing in your project.

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What is c2Design’s style?

As a firm, we don’t subscribe to one particular design style such as modern, transitional or traditional. As creative professionals we enjoy working on a variety of project styles from elegant traditional kitchens, to soft-modern bathrooms, to mid-century family rooms, to name a few. This keeps business fresh and interesting and allows us to do the work to discover each of our clients individual style. As such, we are always seeking out new artisans and vendors to help create new, custom pieces for you that complement your personalized style.

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I have a remodeling project but I’m not sure if I need an interior designer or an architect?

Typically, an interior designer has the skills and professional education to design and draft space plans — whether reconfiguring an existing interior space or adding square footage to a home — as well as develop lighting and electrical plans, select all interior finishes such as flooring, countertops, tile, paint colors, wall and window treatments, as well as specify plumbing, appliances, cabinetry and furnishings, to name a few. An interior designer is always a good place to start your vision and if additional professionals are required, they will be invited in by your designer, trade or contractor.

If your project involves changing structural load bearing walls, or adding square footage, an architect and/or structural engineer will need to be part of your team. They’ll provide the necessary drawings and structural calculations required by your local building department to ensure your safety and welfare, as well as pass building code inspections.

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What if I don’t like a piece of furniture or other item I bought? can i return it?

When purchasing furniture for your home, ninety percent of the time you will order furniture through our proposals, which will include photos of the product and details about the product (size, weight, etc.). Please read carefully, making sure each item will not need to be returned. Keep in mind, a design firm is not a retailer but a middle man in the ordering process. Most wholesale purchases and all custom purchases are listed by the manufacturer as final sale. We are bound by the policies of manufacturers and retailers we are ordering on your behalf from.

If you are uncomfortable ordering items online or through a catalog, let us know up-front and we can focus our furniture searches on big-box stores that may have a floor sample that you can sit on and look at. Keep in mind though, finding your exact piece on a showroom floor is becoming difficult to do and will typically increase the number of design hours required for your project since we will have to call around to local stores to see if they have a sample on the showroom floor.